Chatbot-erabilera ahozko konpetentzia lantzeko unibertsitateko Zientzia-ikasleen arteanMLearning-etako aplikazio praktikoa

Abstract

The use of Information and Communication Technologies (ICT) has increased significantly since the last decade of the 20th century to the present. This revolution in ICT is having a great impact on all aspects of our lives, including teaching and learning, helping to bring university teaching methodologies closer to the Bologna plan, which promotes a change in pedagogy towards a curriculum based on competencies and that commits to pedagogical practices that are better adapted to the digital-minded students of the new generation. Mobile Learning is a relatively new teaching and learning modality, which allows students and teachers to create new learning environments through the use of mobile devices with internet access. There is a wide variety of mobile devices such as laptops or tablets, but smartphones, because of their versatility and ubiquitous use among the youngest, seem to be the devices use par excellence in education. This paper presents a study in which the usefulness of a chatbot, specifically designed for this purpose, was evaluated through a known mobile application (Telegram) to teach complex theoretical aspects related to the structure and function of the human body in the 1st year of Nursing Degree. Likewise, it was sought to facilitate and promote oral communication as a fundamental professional competence, as well as to favor the creation of learning communities. The data extracted from the use of the chatbot, the anonymous satisfaction questionnaires, and the qualifications obtained suggest that the designed chatbot is a didactic tool that facilitates meaningful learning, the development of transversal competences, and the collaboration among students out of the classroom. We hope this experience serves to encourage the educational community to use chatbots and similar technologies in their classrooms.