Evolutions among Basque manufacturing industry in terms of service-based turnover

  1. Bart Kamp
  2. Eduardo Sisti
Revista:
Boletín de estudios económicos

ISSN: 0006-6249

Any de publicació: 2018

Títol de l'exemplar: Los riesgos y su gestión

Volum: 73

Número: 225

Pàgines: 597-610

Tipus: Article

Altres publicacions en: Boletín de estudios económicos

Resum

Servitization, as the tendency among industrial firms to base an increasing part of their business on services, is assumed to be a surging phenomenon. If this is the case, it can be expected that in aggregate terms, a growing portion of industrial revenues stem from selling services. The present paper analyzes to which extent the manufacturing industry of the Basque Country obtains a growing share of its turnover from services, following up on previous work of Ruiz de Olano Apodaca (2010). Results show that the share that service income represents for Basque industrial sectors remains modest. The paper finishes by providing possible explanations for the observation that the Basque manufacturing industry is either not servitizing substantially or is not obtaining a solid payback from it.

Referències bibliogràfiques

  • Ammann, P.; Rodel, E. (2014): Industrielles Dienstleistungsmanagement. In: Pepels, W. [Ed.], Handbuch Kundendienstmanagement, pp. 119-145. Düsseldorf: Symposion.
  • Baines, T.; Lightfoot, H. (2013): "Servitization of the manufacturing firm: Exploring the operations practices and technologies that deliver advanced ser- vices". International Journal of Operations & Production Management, 34 (1), pp. 2-35.
  • Cusumano, M.; Kahl, S.; Suarez, F. (2015): "Services, industry evolution, and the competitive strategies of product firms". Strategic Management. Journal, 36, pp. 559-575.
  • Gebauer, H.; Fleisch, E.; Friedli, T. (2005): "Overcoming the Service Paradox in Manufacturing Companies". European Management Journal, 23, pp. 14-26.
  • Gebauer, H.; Krempl, R.; Fleisch, E. (2008): "Exploring the Effect of Cognitive Biases on Customer Support Services". Creativity and Innovation Management, 17(1), pp. 58-70.
  • Hypko, P.; Tilebein, M.; Gleich, R. (2010): "Clarifying the concept of performance-based contracting in manufacturing industries". Journal of Service Management, 21(5), pp. 625-655.
  • IDEA (2013): Étude relative a' la caractérisation des relations interindustrielles en Wallonie et au positionnement de l'industrie wallonne au sein des chaînes de valeur mondiales - Une vision prospective, Brussel: IDEA.
  • Kamp, B. (2016): "Servitización: génesis, temas actuales y mirada al futuro". Ekonomiaz, 89(1 Sem.), pp. 253-279.
  • Kamp, B. (2018): "Expanding international business via smart services: insights from 'hidden champions' in the machine tool industry". In: van Tulder, R.; Vervek, A. and L. Piscitello (Ed.), International Business in the information and Digital Age, Vol. 13: International Business in the information and Digital Age, Bingley: Emerald, pp. 273-293.
  • Kamp, B.; Alcalde, H. (2014): "Servitization in the Basque Economy". Strategic Change, 23, pp. 359-374.
  • Kamp, B.; Ochoa, A.; Diaz, J. (2016): "Smartization of products and buyer-supplier relationships as enablers for servitization: evidence from a machine tool producer in the context of advanced manufacturing". International Journal of Interactive Design and Manufacturing. DOI 10.1007/s12008-016-0345-0.
  • Kamp, B.; Sisti, E. (2018): Assessing the relationship between ICT services and manufacturing industry from a meso-economic perspective: insights from the Basque Country". European Review of Service Economics and Management, 2 (6), pp. 123-151.
  • Lay, G. (Ed.) (2014): Servitization in Industry, Heidelberg: Springer Verlag.
  • Lerch, C. and M. Gotsch, M. (2014): "Avoiding the overhead cost trap - towards an advanced management accounting for servitized firms". In: Lay, G.: Servitization of Industry. Springer, pp. 277-294, Springer: Cham.
  • Malleret, V. (2006): "Value Creation through Service Offers". European Management Journal, 25(1), pp. 106-116.
  • Mont, O. (2002): "Clarifying the concept of product-service system". Journal of Cleaner Production, 10(3), pp. 237-245.
  • Oliva, R.; Kallenberg, R. (2003): "Managing the transition from products to services". International Journal of Service Industry Management, 14(2), pp. 160-172.
  • Rapaccini, M. (2015): "Pricing strategies of service offerings in manufacturing companies: a literature review and empirical investigation". Production Planning & Control, 26(14-15), pp. 1247-1263.
  • Ruiz de Olano Apodaca, D. (2010): "De Productos a Servicios, el reto de las Empresas Industriales - El caso de País Vasco". Boletín de Estudios Económicos, LXV(200), pp. 343-359.
  • Saccani, N. and Perona, M. (2014): "Sourcing and Supplier Relationships for Servitized Manufacturers", In: Lay, Chr. (Ed.), Servitization in Industry, pp. 247-262, Springer: Cham.
  • Ulaga, W.; Reinartz, W. (2011): "Hybrid Offerings: How Manufacturing Firms Combine Goods and Services Successfully". Journal of Marketing, 75, pp. 5-23.
  • Vandermerwe S.; Rada J. (1988): "Servitization of Business: Adding Value by Adding Services". European Management Journal, 6(4), pp. 314-324.
  • Vargo, S.; Lusch, R. (2008): "Service-dominant logic: continuing the evolution". Journal of the Academy of Marketing Sciences, 36, pp. 1-10.
  • Ward, Y. and Graves, A. (2007): "Through life management: the provision of total customer solutions in the aerospace industry", International Journal of Services Technology Management, 8(6), pp. 455-477.
  • Wilkinson, A.; Dainty, A.; Neely, A. (2009): "Changing times and changing timescales: the servitization of manufacturing". International Journal of Operations & Production Management, 29(5), pp. 425-430.
  • Wise, R.; Baumgartner, P. (1999): "Go downstream: The new imperative in manufacturing". Harvard Business Review, 77(5), pp. 133-141.
  • Witell, L. and Löfgren, M. (2013): "From service for free to service for fee: Business model innovation in manufacturing firms". Journal of Service Management, 24(5), pp. 520-533.